HATA | Mireille Solennel

Please be sure to read our return policy before purchasing.

[About shipping and delivery charges]

Once your order is completed, it will be shipped within 3-4 business days.

Domestic: Yamato Transport
Overseas: Japan Post

◼︎Domestic <Yamato Transport>
Free shipping for purchases over 50,000 yen (tax included).
If the amount is less than 50,000 yen (tax included), the following applies.
Honshu, Shikoku, and Kyushu: 700 yen
Hokkaido, Okinawa and remote islands: 1200 yen

◼︎Overseas＜ Japan Post ＞
It depends on the delivery destination.
The calculated shipping cost will be displayed when you enter your shipping address on the checkout screen.

[Payment Method]
You can choose from the following payment methods:

◼︎Credit card
This is a payment method by credit card.
Accepted cards: JCB / VISA / MASTER / AMERICAN EXPRESS

◼︎Bank Transfer Please transfer the total amount to the specified bank account.
Please note that the transfer fee will be borne by the customer.
We will ship the product as soon as we confirm your payment.
Please note that your order will be automatically cancelled after 10 days from the date of your order.

[Returns and exchanges]
When you receive the product, please immediately check for any damage.

Although we thoroughly inspect all products before shipping, if there is a problem with the product, please contact us with your order number and any photos or videos that show the condition.

If the product is dirty, scratched, or otherwise defective, or if the product you receive is different from the product you ordered, we will accept exchanges and returns. We apologize for the inconvenience, but please check within 7 days after arrival.

[Return Policy]
We accept returns within 7 days of receiving the product. Exchanges must also be made within 7 days.

[Return Condition 1]
When returning or exchanging an item, please return it in the same condition as when you received it.
When returning an item, please notify us in advance by email or phone.
In the following cases, we will not charge return shipping fees for returns or exchanges:
(1) If the product was damaged from the beginning or during transportation.
(2) If the product you receive is different from the one you ordered.
In these cases, please contact us within 7 days of receiving the product. We will take responsibility and deal with the matter promptly.
For returns due to reasons other than those mentioned above, the customer will be responsible for the return shipping costs.
For exchanges due to reasons other than those mentioned above, the shipping costs will be borne by the customer. If you return a product for which we paid the shipping costs, we will deduct the shipping costs from the refund amount.


[Return condition 2]
Please note that, as a general rule, we do not accept returns or exchanges for the following products:

(1) Products that have been received more than 8 days ago.
(2) Products that have been processed, damaged or used by the customer.
(3) Products processed at the customer's request.
(4) Products that have been used by the customer at least once.
(5) Products that have an odor of perfume, tobacco, etc.
(6) Products without product tags or accessories.
(7) Sale items or special products such as lucky bags.


[Returns window]
If you wish to return an item you have paid for, please contact us before sending it back.

[Return/exchange contact information]
PVP Corporation
Address: 3-8-4 Tachibana, Sumida-ku, Tokyo 131-0043
Time: 9:00 - 17:00 (excluding Saturdays, Sundays, and holidays)
Closed: Saturdays, Sundays, and holidays
TEL: 03-5843-8653
MAIL: info@pvp.co.jp

After you return the item cash on delivery, we will exchange it for the same item.
If an item is out of stock or in limited quantities, we will process a refund.

*Regarding product exchanges, we may not be able to accommodate your request depending on the product stock status.
We appreciate your understanding in advance.

[About refunds]
If you pay by credit card, we will correct the payment amount.
Depending on your credit card billing date, the amount may be initially debited from your account.
In that case, the card company will refund the amount when you make your bill the following month. Thank you for your understanding.
In the case of returns due to customer's convenience, shipping fees and handling fees will not be refunded. Only the product price will be refunded.

[About canceling your order]
After your order is completed, the sales contract will be concluded when the order acceptance email is sent.
If you wish to cancel or change your order after the sales contract has been concluded, please contact us using the details below.
info@pvp.co.jp
Please note that even if you contact us, if the relevant department is already arranging shipment, we may not be able to accept your request to cancel or change your order.

*We will contact you by email regarding order acceptance and shipping completion. Therefore, please make sure that you can receive emails from us. (Please refrain from setting your email to reject emails.)

If you have any questions about products, shipping, or anything else, please feel free to contact us.

*We will respond to your inquiries within 3 business days.
*Inquiries made outside of business hours will be received on the next business day.
Business hours: 9:00-17:00 Closed on Saturdays, Sundays and public holidays
For inquiries, please contact info@pvp.co.jp